ORDERING - SHIPPING
Shipping Information:
UK: Enjoy free shipping on all orders over £100.
International: We ship worldwide, with the exception of Australia. Unfortunately, due to Australian regulations prohibiting jewellery imports, we cannot ship to that country.
Our Jewellery:
Unique Creations: Most of Erin’s designs are one-of-a-kind. While some pieces are made in small batches, each item is handcrafted, ensuring no two pieces are exactly alike!
Product Listings: Our one-of-a-kind items feature original images and descriptions of the exact piece for sale. For made-to-order items, like our molten wedding rings, we may use edited images to showcase different metal options. In cases where we use images from small batches, the designs will be very similar, but please note the handmade nature of our jewellery means each piece will have its own unique characteristics. We strive to represent our jewellery accurately with honest imagery, precise descriptions, and measurements.
Ring Sizing:
Ready-to-Wear Rings: Most of our ready-to-wear rings include one free resizing or remaking, depending on the design.
Bespoke Commissions: Resizing for bespoke commissions is not typically included unless arranged beforehand. If you are gifting a ring and are unsure of the size, you may be able to arrange a free resize with Erin before ordering. Subsequent resizing fees will be at Erin’s discretion. For guidance on sizing, please refer to our blog post ‘How to find your UK ring size.’
Customer Support:
If you have any questions or would like to see more images of a piece, please don't hesitate to get in touch. We’re always happy to assist!
Shipping
UK ORDERS
If you require your item urgently or not to be delayed, please contact us or call the shop on 01392 660836, and we will be happy to help!
Items that do not need to be re-sized or altered and are ready-to-wear will be dispatched within 1-2 working days, if the order is placed by 12pm. We post all orders to the UK via Royal Mail’s special delivery service. This arrives to most postcodes in the UK by 1pm the next working day (after dispatch). The parcel will require a signature and the contents will be insured (up to the value of £2500). So, if you order your item for delivery in the UK (before 12pm) and the item is ready to wear & does not need to be re-sized/altered, you should receive the goods within 3 working days.
If your order needs altering or re-sizing, please allow up to 2 weeks for the item to be dispatched. If you need it sooner, again please do not hesitate to contact us as we will always try to accommodate your needs.
Made to order items available to purchase through our website (such as our molten wedding ring collection) can take up to 6 weeks to be dispatched. If items are made to order we will make this clear in the item description.
INTERNATIONAL ORDERS
Worldwide delivery times & services vary depending upon location. Please contact us for more information.
We ship international including to the US at a charge of £9.
Items that do not need to be re-sized or altered and are ready-to-wear will be dispatched within 1-2 working days, if the order is placed by 12pm.
Every piece of Erin Cox jewellery is carefully packaged and tied with a bow. We can gift wrap items upon request at no additional cost. Just contact us after placing your order with your requirements.
We do not write "jewellery" on our parcels and can make your delivery as inconspicuous as necessary, just let us know if you require a discreet delivery for a gift or self treat!
