Free Delivery on UK Orders

Delivery Information

Region Price Delivery Time
United Kingdom Free Delivery Royal Mail Special Delivery, it will be with you by 1pm the day after posting
£100 will be posted by Royal mail signed for delivery.
International Delivery £9.00 Royal Mail, International Signed For
All parcels will require a signature on receipt.

Many items are made to order, silver items will be delivered in 7-10 days, but gold items may take up to 3 weeks from the time of ordering. If we have any problems fulfilling your order we will be in touch with you as soon as possible and do all we can to arrange other options.

If you require an item quickly do call or email us, we may be able to arrange an urgent order, we do not charge extra for this service.

All payments must be received and authorised before shipment.


Orders place by telephone can only be shipped to the cardholders registered address.

Payment

Major credit/debit cards are accepted forms of payment for the services/products available from this website. Other forms of payment such as cheques may be considered but can be refused at company discretion.

All monetary transactions are dealt with the upmost of confidence and the company takes all legal and additional precautions to ensure delicate payment information is secured. However you by accepting these terms and conditions accept that the company will not be held liable for breach of such information to the extent that the law will allow.

All goods remain the property of the company until paid for in full. Payment for products/ services available from this website does also not bind the company to any agreement to supply such items. As such the company reserve the right to refuse any transaction for whatever reason at its own discretion.

Packaging

Your jewellery will be sent to you in a black Erin Cox logo box. To stop items moving too much during transit we use acid free tissue paper inside all boxes.

Ordering

Ordering Online with us is safe and secure.

We do not keep your full card details even if your order is placed by telephone (paying by card over the telephone always creates a slip showing some of your card numbers these are kept locked away and do not contain all of your card information).

We do not pass any contact information onto third parties.

When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this may be subject to a charge.

If you are buying a gift and unsure about the exact sizes or colours do contact us. We may recommend buying an item that we have in stock if you are unsure about exactly what to give, and possibly waiver the usual 14 days return policy. We can only offer a credit note for items returned after 14 days without prior arrangement.

Return / Refund Policy

If you are for any reason not entirely satisfied with your purchase we are happy to offer a 14-day full refund and exchange policy.

To arrange a return, or if the item you received is faulty, or is not what you originally ordered, please email us with your order number, name and address, and the reason for the return.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

We request that you return the item within the 14 days in it’s original packing and be in an unworn condition.

Please note that the return is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of your items.

We cannot be held responsible for returns that are lost in transit. Royal Mail Special Delivery is the most recommended method.

We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

Exempt from our refund policy are specially commissioned pieces this includes jewellery that was customised on your request (chain length, etc).

Late or Lost Deliveries

If your delivery has been delayed, then please contact us and we will do what we can to help you.

We regret that we cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) this is when the Royal Mail classes items as being lost.

International delivery parcels will be handled by more than one postal service delays can be caused by customs checks.

Erin Cox Jewellery cannot be held responsible for goods that are lost or delayed in transit.